“…I really don’t know how you do it, Mum is truly happy at Rayners…”

“I really don’t know how you do it. Mum is truly happy at Rayners which, under the circumstances, is an unbelievable outcome.  For the 5 Years before she came to you she complained about absolutely everything and now she’s quite content with her lot. Perhaps you’ve got the dosage of G&T just right”