Key Information

We appreciate there are many decisions to be made when selecting a care home, so we have created this Key Information page, to assist you.

About Rayners

Type & Size of Home

Rayners is a purpose-built care home, registered for 45 residents, all single rooms – we cater for residential and respite care and a small percentage of our rooms for certain dementias (subject to assessment). We are not a specialist dementia facility.

Owner and Name of Home

Rayners (Extra Care Home) Limited is the owner and operator of Rayners Residential Care Home, Weedon Hill, Hyde Heath, Amersham, Buckinghamshire HP6 5UH. We opened in June 1990 and are a family owned and managed company, (not owned by a group) and we only own and operate just the one care home, Rayners.

Facilities & Services
  • Rayners has easily accessible light and airy shared communal areas
  • Beautiful and accessible landscaped gardens
  • Hairdressing / Beauty Salon
  • Certain ‘Garden Suites’ have patio doors onto private patios
  • Bar and Coffee Bar (with complimentary fresh bean to cup coffee machine)

What level of staffing can I expect? – Whilst Rayners will change the staffing levels as required to the increasing or decreasing needs of individual residents you can always expect to have the adequate amount of care workers and support services staff to look after residents needs. As a guideline there could be a maximum of *10 x Care Team Members on duty, together with *6 x Room Service/Domestic Assistants. This is in addition to our Chefs, Catering and Laundry Team members.

Funding & Contractual Information

Our current fees?

*£995 - £1130 per week, Long Stay or *£160-£190 per night, Short Stay depending on Suite

Does Rayners accept self-funded and State-funded residents?

Rayners accepts privately self-funded residents. We can only accept state-funded residents from local authority providing there is a Third Party top up to our private fees.

When are our fees reviewed?

One months’ prior notice of any fee review will be given in writing to the resident or the family representative. Fees are currently reviewed in March eachYear unless the ‘extra care’ charge is required prior. The ‘extra care’ fee is currently *£18.00 per day, in addition to the residential fees if you are assessed as requiring this. If the ‘extra care’ fee is applicable, a meeting will be undertaken with the resident/representative/LPOA to discuss the increase in care needs and the extra care fee will only be applied following agreement by both parties and will apply 30 x days following the meeting.

Are there any upfront fees due before admission?

Rayners does not ask you for any upfront Deposits/Administrative Fees/Community or Joining or Membership fees. All we ask is that fees are paid monthly in advance, via standing order.

What are included within the fees?

Fees cover the provision of furnished accommodation, light, heat, council tax, WiFi and all meals, non-alcoholic beverages (other than complimentary wine served at Luncheon and certain bar events as advertised), normal machine washable clothing, linen and aid with personal needs during minor illnesses. Activities and Events as advertised in Monthly Newsletters - The fees do not cover personal items such as clothing, toilet requisites, stationery, dry cleaning, hairdressing, chiropody, physiotherapy, newspapers, television, telephone (This can be provided at the rate of *£10 per month, plus call charges and BT normal rates), alcohol, medical requisites (other than medication by prescription), other items such as spectacles and hearing aids and their batteries, incontinence materials and items of a luxury or personal nature and any other treatment or care requested by or necessitated by a residents worsening state of health.

Does Rayners require residents to show that they can pay for their care for a
minimum period?

Whilst Rayners does not ask for written proof of being able to meet the fees, we do ask on our pre-admission questionnaire for the resident/representative to complete a simple ‘tick box’ exercise which will detail their income and assets which will indicate they can meet the fees. The resident or representative is required to give Rayners (Extra Care Home) Limited, twelve (12) months prior written notice, if the resident will be unable to meet the Residential Fees for the forthcoming twelve (12) months.

What happens if I need a staff member to accompany me to an appointment?

This will be charged at cost to the residents for the hourly rate paid to the member of staff at the time and will be charged separately if applicable and subject to availability. Terms & Conditions of Residence – A draft copy of these will be given with our ‘Viewing Prospectus’ when viewing our facilities.

Regulatory Information

Regulatory Body

Rayners is regulated and inspected by the Care Quality Commission (CQC) www.cgc.org.uk
CQC Rating – Good – copies of inspection report on our website and in reception

Registered Manager/s

Christopher Matthews (Registered since 1994)
Adele Golbourn (Registered since August 2019)

Latest Food Hygiene Raying

Rayners was inspected on 23rd October 2019 and we achieved the highest 5 rating - hygiene standards very good.

Complaints Handling & Duty of Candour

How can I make a complaint?

If you have any difficulties in any matter, please do not hesitate to speak to us. Rayners has a clear and concise written Complaints Procedure, copies of which are in reception and on our notice boards and Management undertake to deal with any complaint or grievance in strict confidence as far as possible. If a resident has a complaint or grievance which has not been satisfactorily dealt with by Senior Care Staff, he or she may ask to see the proprietor privately without given reason.

Being family owned and operated, the Directors Jeanne, Jim and Chris Matthews are always present at Rayners. They have always operated an ‘open door’ policy and are always around and can be seen at anytime if requested by a family member or resident if you want to speak with them, if anything has not been dealt with by Duty Management.

If you are not totally satisfied with our final response you may contact the Local Government Ombudsman. The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH. Phone: 0300 061 0614 Website: www.lgo.org.uk

Our Duty of Candour

Rayners’ has a Duty of Candour policy, which is regularly reviewed. We understand that we must always act in an open and transparent way with residents and the people closely involved in their care.

*This Key Information page was correct when updated in February 2020 as a guide only – Where fees or figures are quoted these are indicative and for guidance only*

This document is available in different languages and formats upon request

This document must not be copied or reproduced without the written consent of the owner Rayners (Extra Care Home) Limited