A List of Quotes taken from some of the many Thank You letters received

from Residents, Relatives and Visitors up to November 2008.

" I just wanted to add my heartfelt thanks to you and all your wonderful staff

for the superb love and care you show towards her"

"I must say I only here compliments as far as Rayners is concerned."

"A Home couldn't be better than Rayners"

“You have a wonderful home for very lucky folk and I am so pleased that we chose Rayners out of the 18 we visited!"

"It is a lovely caring place."

"I have been extremely impressed with the facilities and the level of care from all the staff."

“My sister and I wanted to say how extremely pleased we are with the service we receive from Rayners. It is unfailing, efficient and attentive, the staff are always cheerful and sympathetic, the atmosphere upbeat”

“We feel that the care and affection he receives is wonderful and know that Dad looks upon Rayners as his home.”

"Each time I come I am pleasantly surprised how very friendly and helpful your staff are."

"We must write to thank you for putting on such a wonderful celebration party, to mark our 60th Wedding Anniversary.  The cake, the flower arrangement and champagne were all greatly appreciated.  Thank you all again for making 'our day' such a very happy day and memorable occasion."

“It has always been such a pleasure to visit her in such pleasant surroundings. It is such a shame that the media seem only to focus on those establishments which under perform, while totally ignoring those, like yours which perform to such a high standard.”

“You are ALL special and truly dedicated and I truly admire you all for that”

“I should like to take this opportunity to thank you and all members of your staff for the excellent continuing care

given to Freda on a daily basis”

“Thank you so much for looking after and caring for me so beautifully

I had a lovely rest and feel so much better”

“We have been particularly impressed by how well your staff looked after her and we have nothing but praise for all those who we saw whose care was exemplary.”

“The standard of care that my Aunt received whilst in your establishment was of the highest calibre.”

Committed to Customer Satisfaction

Rayners continually strives to update and increase the high level of service already offered to all our residents. As part of this continuing programme, we have a Suggestion Box sited at Reception.  In addition to this we ask residents for their suggestions for menu choices and their ideas for excursions and social activities or events.

Our Aims & Objectives remain clear

“To provide a caring and secure environment in our tranquil

surroundings that is unsurpassed, meeting the needs of each

individual resident”.

“Privacy , independence and individuality will be respected and residents are encouraged

to live their own life as far as reasonably possible”.